cmd_key is pronounced "command key". We took the short hand for command "cmd" added a cursor "_" and the word "key" since it's waiting for a key to be pressed for input. Since most lighting consoles are command line driven interfaces, we thought it made perfect sense!

For cmd_key for EOS: version 1: Any MAC, PC or EOS Family Console running ETCnomad software version 2.3-2.8.x. version 2: Any MAC, PC or EOS Family Console running ETCnomad software version 2.9.x. version 3: Any MAC, PC or EOS Family Console running ETCnomad software version 3.x.x. --Update your cmd_key here For cmd_key for HOG: Any PC running HOG4 version 3.13.x or later (sorry, HOG PC does not work on MAC's). ​ For cmd_key for QLab: Any MAC running QLab version 4 or later, including 5. ​ For cmd_key for MA 3: Any PC running MA3 OS version 1.9.x or later.

cmd_key is programmed to work seamlessly on English based QWERTY keyboard layouts. Most keys will work on AZERTY and non-English computers, however to operate fully, the computer must be set to use English and QWERTY. We unfortunately do not officially support other languages or layouts.

Cmd_key is based on the QWERTY keyboard layout. On the MAC, when you first plug in your cmd_key, MACos will ask you to identify the keyboard and to press a specific button. You should close that window and ignore it. It won't ask again. MACos will see it as a standard QWERTY keyboard and cmd_key will work as expected. !! There is a way to force that question again. See below. To force keyboard re-identification without deleting /Library/Preferences/com.apple.keyboardtype.plist and restarting, you can re-trigger the KeyboardSetupAssistant from System/Library - /System/Library/CoreServices/KeyboardSetupAssistant.app Using Finder: 1. Menu -> Go -> Go to folder (or Shift + CMD + G) 2. Input the path: /System/Library/CoreServices 3. Find and tap on KeyboardSetupAssistant After doing this, when you plug the cmd_key in for the first time, it will ask you to press a specific key, don’t do that and just cancel the pop-up window and it will see it correctly.

HP has some HP only keyboard shortcuts enabled in Windows. You can find out how to disable these from the following link: https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Pressing-ctrl-alt-s-opens-the-system-information-window/td-p/6687634

Not all USB C adapters are mac compatible. Please check to make sure your adapter is compatible with your specific Mac system. Verify it works with other USB keyboards/mice, etc. It's always best to use adapters approved for Mac. Also, please see this article from Apple regarding allowing USB Devices on Apple Silicone (M1, M2, M3, etc) built macs. Allow accessories to connect to Mac If you have a Mac laptop with Apple silicon, you have to approve new USB or Thunderbolt devices that you connect to your Mac. If you choose Allow, the accessory allows both power and data transmission. If you choose Don’t Allow, the accessory can still charge, but no data is transmitted. Note: The Allow option is usually fine for devices or accessories you own. If you’re connecting your Mac to a public device (such as an airport charging station), consider choosing Don’t Allow. If you prefer not to manually approve new devices or accessories when you connect them, you can change this setting. On your Mac, choose Apple menu > System Settings, then click Privacy & Security in the sidebar. (You may need to scroll down.) Click the pop-up menu next to “Allow accessories to connect,” then choose Automatically When Unlocked or Always to allow accessories to always connect without manual approval.

We sell to USA, Canada, South America, Latin America, UAE, UK, Ireland, Australia, New Zealand, EU Countries except Germany(due to Verpackungsgesetz -Packaging Act), and parts of Asia including Brunei Darussalam, Hong Kong, Japan, Philippines, South Korea, United Arab Emirates​. All shipments outside of the USA will include all customs and duties at the time of purchase and is shown at the checkout.

We do for quantity purchases. Please contact us for more information.

Returns and refunds are at the sole discretion of High Output, Inc. Returns will only be made for defective units and an RMA will need to be issued prior to any return/exchange. Please contact us for more information. cmd_key@highoutput.com Refused Shipments: If you refuse your shipment from cmd_key, you are responsible for the original shipping charges, and any duties, taxes and/or customs charges on the package (both original and return shipments), plus the cost of returning the package to the cmd_key. Returned to Sender: In some scenarios the carrier may not be able to complete delivery to your address due to uncontrollable circumstances. If you see your package has been marked “Return to Sender” please contact our customer support. https://www.cmd-key.com/online-store/pages/returns

We offer a special $50.00usd discount for qualified students and educators. Please email us a copy of your valid student/teacher/staff ID card to receive a discount code to apply at checkout. The discount can only be applied prior to checkout.

We accept Credit Card , Venmo and PayPal at checkout. You don't need to have a PayPal account to pay with a credit card. If paying by electronic check in PayPal, there is a 2-3 day processing time for the payment before we can ship. Payments will show up at High Output, Inc. on your statement.

We currently charge State and Local Sales Tax in the United States in the following states: GA, MA, ME, RI and SC. This is based on the Shipping Address you enter at checkout. We cannot process tax exempt organizations online from these states.

Your cmd_key comes with a 2 year limited warranty against manufacturer defects.

For International orders, we have a $2400.00 USD purchase limit per transaction. This is due to exporting from the US and our shipping supplier will not process the sale that exceeds this. You can make two smaller orders to get around this or contact us directly for a larger sale off-line. You would be responsible for arranging pickup and paying all duties/taxes/customs on your end with your shipping company. For domestic orders in the USA, we do have a $2400.00 USD purchase limit, but please contact us to arrange larger purchases with shipping included.

We ship to USA, Canada, South America, Latin America, UAE, UK, Ireland, Australia, New Zealand, EU Countries except Germany(due to Verpackungsgesetz -Packaging Act), and parts of Asia including Brunei Darussalam, Hong Kong, Japan, Philippines, South Korea, United Arab Emirates​. All shipments outside of the USA will include all customs and duties at the time of purchase and is shown at the checkout.

We offer Domestic and international shipping via U.S.P.S. (United States Postal Service), UPS and DHL International. Choose the best shipping for your order. Please be advised that all quoted shipping times are not guaranteed. ​ For International Shipping, the buyer is responsible for any import duties/taxes imposed by your country and will be charged at time of purchase. ​ We now ship to USA, Canada, UK, Ireland, Latin America, Asia, Australia, New Zealand and all EU Countries except Germany(due to Verpackungsgesetz "Packaging Act"). T

Shipping All orders will be scheduled for shipment in 1-2 business days after the order is placed, excluding holidays. This applies to Express orders as well. Orders placed after 12PM EST on Fridays may not be processed for shipping until the following Monday morning. Once your order has been processed for shipment, you will receive an automated shipping notification titled “Your order has shipped”. This will contain your tracking information!* *If you do not receive your Tracking Email within 3 business days of placing your order please check your Spam and/or Promotions folders. Shipping Holidays: Our shipping facility as well as the carriers we use are not operating on the following holidays. If your order was placed on or around these holidays please add an additional 1-3 business days for your order to be processed. Labor Day- September 4, 2023 Thanksgiving Day - November 23 & 24, 2023 Christmas Day - December 25, 2023 New Year's Day - January 1, 2024 Easter Sunday - March 31, 2024 Memorial Day - May 27, 2024 Independence Day - July 4, 2024 Shipping Carriers: We offer domestic shipping within the US with USPS or UPS. International Shipments are handled by DHL. We are unable to use your shipping accounts for shipping. International Shipping: Orders shipping internationally are subject to additional local taxes, customs and duties fees. These are collected at time of shipment to make the delivery process smoother for you. We are unable to ship outside the US without charging all required fees. We ship to USA, Canada, South America, Latin America, UAE, UK, Ireland, Asia, Australia, New Zealand and all EU Countries except Germany(due to Verpackungsgesetz (Packaging Act)). Military Addresses and Shipping: Orders shipping to an APO, FPO, or DPO address will need to be placed on our US site and will be treated as a domestic order when shipping, but may be treated as an international order when returning. For more information on how to format your military address, please follow USPS guidelines at the following link: https://faq.usps.com/s/article/How-Do-I-Address-Military-Mail We do apologize but at this time we cannot offer Express services to APO/FPO/DPO addresses. Refused Shipments: If you refuse your shipment from cmd_key, you are responsible for the original shipping charges, and any duties, taxes and/or customs charges on the package (both original and return shipments), plus the cost of returning the package to the cmd_key. Returned to Sender: In some scenarios the carrier may not be able to complete delivery to your address due to uncontrollable circumstances. If you see your package has been marked “Return to Sender” please contact our customer support. Shipping Disclaimer: Once your order has been shipped out, cmd_key is not responsible for any losses or damages in transit. The customer’s responsibility is to follow the tracking information provided and contact the courier, to monitor the delivery of the shipment. Our customer support team is happy to help you in recovering an item to the best of our abilities, however, we are unable to provide a replacement or refund until the item is returned successfully or confirmation that the item is being returned can be provided. https://www.cmd-key.com/online-store/pages/shipping-payment

Double check that the USB cable is fully inserted into the bottom of the cmd_key and also your computer/usb hub. You can also try an different USB A to USB B cable to see if that resolves the issue. Some USB C adapters are not Mac compatible. Please see our FAQ about USB C adapters in the GENERAL tab of FAQ.

cmd_key for EOS is based on a US Standard QWERTY keyboard, thus you must set your EOS keyboard language in the EOS shell to use "American English - United States". See pic below.

If Stop/Back is not working on your cmd_key for EOS on a Mac, please check the System Settings Keyboard Shortcuts. Make sure under Input Sources you have both of these options de-selected as seen below. cmd_key uses Ctrl + Space for Stop/back functions in EOS. Bug reported by James Larson. Thanks James!!

Double check that the USB cable is fully inserted into the bottom the cmd_key and also your computer/usb hub. You can also try an different USB A to USB B cable to see if that resolves the issue.

- In HOG, you will need to enable shortcuts (MaP). This can be done on your computer keyboard by pressing CTRL+Q. Your command line toolbar will display MaP instead of Abc. When normal keyboard input is required, your HOG software will change back to Abc mode for that task and revert back to MaP mode after. ​ - cmd_key is designed to work with English Language Keyboards. You will need to set your PC to use the English keyboard in your windows settings.

cmd_key for QLab uses the default keyboard shortcuts for control. QLab allows you to re-order the Cue Types in the toolbox. The matching order but default is 0-GROUP, 1-AUDIO, 2-MIC, 3-VIDEO, 4-CAMERA, 5-TEXT, 6-LIGHT, 7-FADE, 8-NETWORK, 9-MIDI. If you re-order you toolbox list then the numbers refer to the position in the toolbox. To solve this problem, you can do two things, 1 - you can change the toolbox order to the default as described above, or you can move the actual keycaps on the cmd_key to match. From left to right they correspond to 0-9 respectively. The keycap just pops off the base and you can move them around to suit your needs. Be aware, if you load someone else's show file or someone else's copy of QLab, their toolbox might be set in the default or different order.

cmd_key for MA 3 is programmed using the default system shortcuts. If you have modified the default shortcuts in your MA 3 rig, then you will need to re-map cmd_key so everything works as expected. Download our firmware package here which includes the Tipro ChangeMe Utility. This is a Windows PC Only program.

For cmd_key to work properly, you need to have ShCuts enabled in your MA3 software. This is located to the right of the command line of your main window. If it's yellow, it's enabled. This mode automatically disables when you are labeling something, but should re-enable once your label is entered.